Question 1

What is Primer?

Accepted Answer

Primer is a management framework that replaces subjective performance reviews with objective, tiered metric evaluation. Leaders define metrics, set tier thresholds, and track how their organization operates across five tiers: Alarm, Concern, Content, Effective, and Optimized.

Question 2

Who is this for?

Accepted Answer

Organizations that want to own their performance management tooling outright. If you have the technical capacity to deploy and maintain a web application, you can operate Primer. It works best for teams that already maintain internal systems and want ownership over their tools, not vendor dependence.

Question 3

Is this a SaaS product?

Accepted Answer

No. Primer is sold as a perpetual source code license. You receive the complete source code, deploy it on your own infrastructure, and own it outright. There are no subscriptions, no per-seat fees, and no ongoing vendor dependency.

Question 4

What do I receive when I purchase?

Accepted Answer

The complete source code as a downloadable package, deployment documentation, architecture guides, and configuration references. Everything you need to get the system running and understand how it works.

Question 5

How much does it cost?

Accepted Answer

A one-time perpetual license fee. No recurring charges. See the Pricing page for current pricing.

Question 6

Do I get updates?

Accepted Answer

Yes - and honestly, they probably won't matter much to you. Primer is not a SaaS. You are not waiting on our roadmap. You own the source code, so the day you deploy you can move that button, change that color, or add that integration yourself instead of filing a feature request. License holders can download new versions from the dashboard whenever they want, but by the time we ship one, your codebase will have already diverged into something better suited to your team than anything we'd release.

Question 7

What do I need to deploy Primer?

Accepted Answer

A PostgreSQL database and a hosting environment that can run a Node.js application. The system works with any Postgres provider - Neon, Railway, Supabase, or self-hosted.

Question 8

Which database providers are supported?

Accepted Answer

Any PostgreSQL-compatible provider. The codebase is provider-agnostic - there are no vendor-specific APIs or lock-in. You choose your infrastructure.

Question 9

Can I modify the source code?

Accepted Answer

Yes. The code is yours. You can modify it to meet your needs, add features, change branding, integrate with your existing systems, or extend it however you see fit.

Question 10

Do you offer ongoing support?

Accepted Answer

No, and that's by design. Ongoing support requires vendor access to customer systems, which reintroduces the data exposure and dependency that the perpetual license model eliminates. The code is yours - you operate it, maintain it, and modify it.

Question 11

What if something breaks?

Accepted Answer

You fix it, the same way you would with any internal system. The source code is fully documented with comprehensive inline comments, JSDoc annotations, and architecture guides. If you have developers who can maintain a web application, they can maintain Primer.

Question 12

Can you help with initial deployment?

Accepted Answer

Yes. We offer an optional one-time deployment engagement for organizations that want help getting started. We help you deploy the initial system. After that, it's yours.

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